From the desk of Tiffany Shaw.....

A couple of weeks ago while I was reading a Thursday Think Tank email about "total ownership" I was thinking, "I really need to send this to my whole team", and so I did. I then decided I really need to be sharing all of the Thursday Think Tank emails with those in my team, because I realized that these do not just apply to our work environments but at home as well. I truly felt that each person in my department could benefit from these in some way or another. I also encourage them to share any thoughts or ideas that they might have with me, so I can share with all of you fine people :)

After sending my first couple of Thursday Think Tank emails I got an email back from Cari White, a Customer Service Representative in the Promotional Products Division. She had a situation in dealing with someone internally and was met with a bit of a "don't know, don't care" attitude. This got her thinking and she shared the following with me, that I would like to share with each of you.

Cari wrote the email below and included the images to me as well.

Do we realize how great an impact our attitudes have on those around us? 

Attitudes are contagious. It's hard to have a good attitude when you feel like everyone else you are dealing with is rude.

It's also hard to be in a bad mood when everyone else around you is happy.

If we treated our customers with a reply of "don't care" or an attitude of "just tell me what to do" How many customer's would we have left?

Something as simple as asking someone's advise on their area of expertise should be a compliment, not an inconvenience.

We should treat each other with the same respect we treat customers.

Peoples attitude can definitely be misconstrued in an e-mail.

We need to be mindful of what we type and how we type it.

Is this going to come across as short, snippy, or inconsiderate?

We can make or break each other's days with our attitudes, that's a big responsibility, not one that should be taken lightly.

Enjoy your Thursday!!