Outstanding Customer Service

Happy Thursday,

This week I want you to think about who your customer is.  Many of us reading this don't have direct relations with Paramount's customer...for example Nike.  Our customer might be internal...for example another department.  Think about it, who is your customer?  We all have a customer, and quite possibly both internal and external.

Now, the real thing is, how do you create outstanding customer service?  We are in a "YES" economy.  Are we empowered to say yes to our customers?  Have we empowered our people to say yes to our customers?  We should be able to say yes without giving away the farm. 

So how do we do this?  Customer service is all about communication.  Do you really know what your customer wants?  Do you build a relationships with your customer?  Do you build an emotional connection?

How about putting yourself in their shoes.  Ask yourself, what would I like to happen if I was on the other side?  Don't you want outstanding customer service when you are the customer?

One last thought on this.  Do you go beyond and beyond and beyond and when you are done, go beyond again?  That would be giving outstanding customer service.

Go out and make your customers day!!!!

Chris